Returns & Exchanges
At Good Smile US, we want you to be completely satisfied with your fashion and accessory purchases. If you are not happy with your order, you may return eligible items within 30 days of delivery for a refund or exchange.
Initiate Your Return
Log in to your account and visit the 'Order History' section to select the items you wish to return and print your prepaid shipping label.
Prepare the Package
Securely pack your items in their original packaging, ensuring all tags are attached and the merchandise is in unworn, original condition.
Ship the Items
Affix the return label to your package and drop it off at any authorized carrier location or schedule a pickup at your convenience.
Receive Your Refund
Once our warehouse inspects and approves your return, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing