Frequently Asked Questions
Everything you need to know about your Good Smile US order.
How long does shipping take for domestic orders?
Standard domestic shipping typically takes 3-7 business days once the order has been processed. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy for apparel and accessories?
We accept returns on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that certain limited-edition collaborations may be final sale.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by location and are calculated at checkout. Please be aware that customs duties may apply.
How can I ensure I am buying authentic Good Smile products?
All items sold on our official US store are 100% authentic. We work directly with manufacturers and licensed partners to ensure the highest quality and genuine merchandise.
Can I cancel or modify my order after it has been placed?
Because we strive to process orders quickly, we can only accommodate cancellations or modifications within 60 minutes of purchase. Please contact our support team immediately for assistance.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.